At AfterRetail, we understand that online shopping can sometimes be tricky. You can't touch the fabric or try on items before purchasing, so we offer a flexible return policy and a money-back guarantee.
How to Start a Return:
To begin a return, refund, or exchange, click here.
After you select the item(s) you wish to return and follow the return prompt windows, you will be presented with 3 refund options (Refund to Store Credit, Digital Gift-Card, or Refund to Original Payment).
Within these 3 refund options, you can also choose whether you would like to purchase a return label for $8.98 through our return platform, ReturnGo, for $8.98. This label fee will be deducted from your refund.
Alternatively, you may purchase a return label with your preferred carrier in person. Scroll through these 3 options and select your preferred return/refund method. Please note we do not reimburse outbound or inbound shipping.
Return Policy:
To be eligible for a return, items must be returned within 30 days of receiving, unworn, unaltered, unwashed, or dry-cleaned, and with all original tags attached.
Exchanges:
Please contact customercare@afterretail.com for exchange inquiries.
Refund Processing:
Once we receive your returned item, we'll process your refund or exchange within 48 hours.
Need Help?
For any questions about returns, exchanges, or refunds, feel free to email us at CustomerCare@AfterRetail.com.